PMAC’s auditing services are the most thorough in the industry. While other auditors are satisfied analyzing only 5 or 6 criteria, PMAC scrutinizes more than 50 items and every code on your invoice to ensure that your parcel carrier is billing you correctly. And PMAC completes our line item audit at no cost to you.

Here’s how our weekly invoice auditing service works:

• Email PMAC your weekly carrier invoice or PMAC can retrieve it from the carrier on your behalf.
• PMAC imports your invoice file for weekly tracking and stores your files on our secure servers, as well as off-site locations as part of our disaster recovery plan.
• PMAC uploads all customer invoice data to our web reporting application for the most comprehensive invoice reporting and visibility (over 40 “detail” and “summary” reports) and all weekly “tracked” data is uploaded to the web reporting application for service performance visibility (over 15 “detail” and “summary” reports).
• PMAC analyzes the reports and calculates the refunds that you are owed.
• PMAC makes weekly submissions to parcel carriers for credit refunds and overcharges.
• PMAC reviews your shipping patterns and designs highly customized scripts and databases for your business to ensure carrier compliance with all unique contractual considerations.
• PMAC will make quarterly submissions to carriers regarding all inconsistencies with your contract.
• PMAC only invoices you after your credits/refunds are received and credited to your accounts.

Our comprehensive line item audit will recover money for your business by checking each and every invoice for:

• Duplicate Billings
• Rate Variance (published rates charged) – detailed ratings are conducted with contract negotiationss
• Residential Adjustments (plus Rate Differences)
• Commercial Adjustments
• Oversize Charges
• Large Package Surcharges L+G > 130 inches. Min billable weight = 90 lbs
• Saturday Delivery Charges not delivered on Saturday, or picked up on Saturday
• COD Charges
• GSR Reconciliation
• Manifest Error Reconciliation
• Dimensional Weight Verification
• Delivery Area Surcharge Verification
• Undeliverable Returns
• Unauthorized CBS Charges
• CBS Charges
• Chargebacks
• Bill Option (2 and 3) Charge Report
• Exorbitant Dimensions for Small Parcel
• Residential Adjustments Approved – Were the commercial rates charged?
• Customer daily pick up time
• Manifest and ship separate days/times
• Late Payment Fee visibility and email customers every week, also email customers Top 5 Accessorial
• Charges for week ending
• Transit hours and average transit hours per carrier, by zip code, service type. By late packages and on-time packages.
• Charged for services not available to certain zip codes, service downgrade but charged the manifested service
• Billed for unavailable service
• Late Payment Fee Visibility
• Inactive Account Report
• NPB/CLB Adjustments Validation, were they originally charged at all? Are they complying with contractual considerations?
• When a residential adjustment is applied and the residential “incentives” are applied are they in compliance with residential contractual incentives?
• Fuel surcharge validation by transaction date
• Weight variation report
• CADJ “package not previously billed”, in MISC field designates the shipment was “duplicate tracking number” in MISC field as well
• Assessed for multiple delivery scans to be valid as a re-used tracking number
• Quarterly report on net and gross freight charges to determine revenue bands being met
• Commercial/Residential DAS Charges
• Extended Commercial/Residential DAS Charges