Parcel Audit Services
The PMAC Auditing Process
PMAC’s auditing services rank among the most thorough in the industry. While other auditors stop at only 5 or 6 criteria, PMAC goes further by reviewing more than 50 items and checking every code on your invoice. As a result, your parcel carrier bills you correctly, and you gain peace of mind. In addition, we complete our line-item audit at no cost to you.
Here’s how our weekly invoice auditing service works:
- First, you can email PMAC your weekly carrier invoice, or we can retrieve it directly from the carrier on your behalf.
- Next, we import your invoice file for weekly tracking and store your data on secure servers, as well as off-site locations, as part of our disaster recovery plan.
- Then, we upload all customer invoice data to our web reporting application. This provides over 40 detailed and summary reports, while weekly tracked data adds another 15 reports focused on service performance.
- Afterward, our team analyzes the reports and calculates the refunds you are owed.
- Each week, PMAC submits claims to parcel carriers for credit refunds and overcharges.
- Furthermore, we review your shipping patterns and design customized scripts and databases to ensure carrier compliance with your unique contract.
- On a quarterly basis, PMAC also submits reports to carriers that address inconsistencies with your contract.
- Finally, PMAC invoices you only after your credits and refunds appear in your accounts.
Our comprehensive line-item audit recovers money for your business by checking each invoice for a wide range of issues. In addition, we make sure every charge complies with your contracts and industry standards. Here are the areas we examine:
- Duplicate Billings
- Rate Variance (published rates charged) – we conduct detailed ratings during contract negotiations
- Residential Adjustments (plus Rate Differences)
- Commercial Adjustments
- Oversize Charges – large package surcharges L+G > 130 inches, minimum billable weight = 90 lbs
- Saturday Delivery Charges – we verify deliveries not made on Saturday or picked up on Saturday
- COD Charges
- GSR Reconciliation
- Manifest Error Reconciliation
- Dimensional Weight Verification
- Delivery Area Surcharge Verification
- Undeliverable Returns
- Unauthorized CBS Charges
- CBS Charges
- Chargebacks
- Bill Option (2 and 3) Charge Report
- Exorbitant Dimensions for Small Parcel
- Residential Adjustments Approved – we check if carriers charged commercial rates
- Customer’s daily pickup time
- Manifest and ship on separate days/times
- Late Payment Fee – we track visibility and email customers weekly, plus share the Top 5 Accessorial Charges for the week ending
- Transit hours and average transit hours per carrier by zip code, service type, late packages, and on-time packages
- Services charged but not available to certain zip codes – for example, service downgrades billed at the manifested level
- Billed for unavailable service
- Inactive Account Report
- NPB/CLB Adjustments Validation – we confirm if they were originally charged and if they comply with contractual terms
- Residential incentives – we verify that applied adjustments comply with contractual incentives
- Fuel surcharge validation by transaction date
- Weight variation report
- CADJ “package not previously billed” in MISC field – we flag shipments with duplicate tracking numbers
- Multiple delivery scans – we confirm if the carrier reused a tracking number
- Quarterly report on net and gross freight charges – we determine if revenue bands are being met
- Commercial/Residential DAS Charges
- Extended Commercial
By moving through these checks step by step, we ensure you capture every refund opportunity while maintaining full visibility into carrier performance.
